Transparency in Telecom Services

Author: V Sridhar, Professor, IIIT Bangalore and Rohit Singh, CUTS International 

The article highlights the following:

  • The poor broadband Quality of Service (QoS) experienced by mobile broadband users
  • The possible reasons for the same including lack of appropriate information disclosure by the mobile operators
  • The need for improving transparency between service providers and subscribers on QoS metrics offered/experienced
  • The concept of “broadband labels” much similar to labels in areas such as electric appliances and food
  • Citing of initiatives by telecom regulators in other countries
  • Proposal for a framework for labels that can be initiated by TRAI

Read the entire article published in the opinion page of Financial Express on May 8, 2018.